Hemway is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the United Kingdom. The purpose of this statement is to explain to you what personal information we collect and how we may use it.

The Information We Collect

When you place an order, we need to know your full name, email address, phone number, billing address and shipping address. This allows us to process your order.

Why We Collect Your Information

We use your personal information solely for the purposes described on the relevant web pages.

Third Party Providers

We do not sell, rent or exchange your personal information with any third party for commercial reasons.

Accessing Your Information

We follow strict security procedures in the storage and disclosure of information which you have given us to prevent unauthorised access in accordance with the United Kingdom data protection legislation. We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database; you can check, update or remove your personal details by emailing

Transferring Your Information

We will not transfer your information outside the European Economic Area.


We use a technology called 'cookies' as part of a normal business procedure. Cookies are small text files that are created by a web server and stored on your computer when you visit a website. They don't do anything i.e. they are not executable code and can only be read by you and the website that created them. You can view and edit the cookies on your computer like any other text file using a text editor. The contents are usually just strings of unique identifiers and timestamps. The website that created the cookie can read the contents when you are on their website.

Cookies are widely used across the internet: you may have hundreds of cookies on your computer at any one time. Each browser has its own set of cookies. If you run multiple browsers, you will have multiple sets of cookies on your computer. Many websites use cookies to improve your browsing experience; for example: remember your log in details, record which items you have selected to purchase, or even tailor what content is displayed depending on your preferences. Cookies can also be used to record 'analytics' data i.e. which web pages you visit, whether or not you arrived at the web page by clicking on an advertisement or an affiliated website. Many websites find the collection of analytics data valuable in improving the quality and content of their websites. We use cookies solely to ensure the smooth running of the website.

All the major browsers allow you to block cookies and delete those that have already been created on your computer; usually within the 'Tools' section of the browser. There is also a wide choice of browser add-ons that you can install if you wish greater control over persistent cookies.


If you have any questions about privacy, our data protection officer can be contacted at the following address:

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