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Our Guarantee

We take pride in our products and know you'll love them. That's why we offer a no-squabble 100% money back guarantee if you're not completely satisfied.

Simply return the item to us in its original condition within 14 days of receipt, and we'll issue you a full refund. Returned items should be unused and returned in original packaging, alongside any enclosed documentation.

Alternatively, we are always happy to exchange.

Please note: This does not apply to Ready Mixed Glitter Grout, which cannot be returned under Hemway's returns policy.


  • Goods will only be accepted for return within 14 days of delivery unless we have notified you otherwise.
  • The item is your responsibility until it reaches us. Therefore, we recommend that you send the parcel using an insured delivery service.
  • The cost of returning the item to us is your responsibility.
  • Delivery charges are only refundable where goods are faulty and a refund is made.
  • We recommend that customers returning goods for refund or exchange obtain a proof of sending certificate from the post office or courier company.
  • We will process the refund within 48 hours on receipt of the return. Once processed, the refund will appear in your bank account in 5-10 working days.

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